ALM B Practice Management
S7A Difficult Consultations
The aggressive patient, the patient with multiple problems, the patient with unreasonable requests either for services or scripts: what’s allowed, how to manage the consult, can you refuse to see them? An interactive seminar with role play – a must for GPs. Avant
S12A DOCTORS' HEALTH - how to maintain it for better outcomes - Balint groups
Most GPs suffer silently. GP can be very stressful. Burnout may be just around the corner. Dr Raymond Seidler will illustrate ways to enrich & prolong your medical career. He will explore Balint Group work, which addresses the doctor/ patient relationship, by interviewing Balinteers. Dr Raymond Seidler, Alexa Gilbert–Obrart, Dr Jan Orman
WG Practice Management
1. Closing the generation gap There are likely to be up to four generations in your practice & each has different characteristics, attitudes, views of authority & expectations of leaders. Being aware of the diversity of the groups allows you to tap into their perspectives & strengths & will enable you to work more effectively with the various generations for best results. Sessions 1,8
2. The time factor – can GPs run to time? One of the main criticisms of gp is long patient waiting times. This presentation will challenge the widely held belief that general practices by & large cannot run to time. Many initiatives are offered that can assist GPs to run to time & enhance the quality of care rovided. Sessions 2,14
3. Communication – the key to optimal practice performance The foundation to any successful business is effective communication. Practices must have a culture that encourages the open flow of information to grow & develop. Too often, poor communication stifles improvement. This presentation will explore the elements of effective communication that will allow your practice to be the best it can be. Sessions 5,10
4. Did I choose the right person? The quality of service provided by GPs depends profoundly on the quality of its team members. Selecting the best team is a challenge. This presentation provides you with a series of templates for success & many ideas that will enhance the effectiveness of you current selection skills. Sessions 6,13 Dr Tony Andrew & Di Adamson GPA Accreditation plus
WL Medico Legal
1. The expert witness All practitioners are medical ‘experts’ in the eyes of the law. This session covers the role & responsibilities of the medical expert, whether giving an opinion as a treating practitioner or as an independent expert. Some of the questions covered are as follows: What makes a good medico–legal report? What is a subpoena & how should I respond? What are the court procedures & etiquette? What expenses am I entitled to? What is the role of an expert witness? Sessions 2,8
2. E–Medicine Information Technology (IT) has the potential to enhance both the quality & safety of health care. In Australia, IT has become the cornerstone of government strategies to reduce the incidence of medical error. However, embracing IT is complex & costly & challenges many fundamental paradigms of healthcare delivery. It has risks as well as benefits. This session examines the medico–legal risks IT may bring, & strategies to minimise those risks. Sessions 4,13
3. Emerging Risk The medico legal climate changes for GPs every year & to minimise exposure to risk, doctors need to be aware of what is happening in the health industryto cause patients to make claims against them. New risks start to emerge as technology & practices change & this session will consider some of these emerging trends. Sessions 9,14 Dr Megan Keany Avant
WN Medical Director teaching skills
PracSoft made easy Sessions 3,7
Introduction to letter writer/scanning documents Session 2
Advanced letter writer/scanning documents Session 6
Progress notes Sessions 8,11
Recalls & reminders Session 4
Pathology Mx Session 12
Care Plans Sessions 5,9
MD 3 features Session 13
MD quiz – 20 frequently asked Q&As to all those things that may have eluded you
when working with MD Sessions 10,14 Margaret Windsor and Katarina Otto Health Communications Network
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